Customer: Have you read every single book in here? Bookseller: No, I can't say I have. Customer: Well, you're not very good at your job, are you? A simple Twitter question posed by John Cleese-"What is your pet peeve?" -inspired Jen Campbell to start...

A follow up to the bestselling Weird Things Customers Say in Bookshops. Weird Things Customers Say in Bookshops was a Sunday Times bestseller, and could be found displayed on bookshop counters up and down the country. The response to the book from bo...

What The Book Is All About In The Author’s Words: "I’ve written a book for the growth-starved business people who want to learn to do what I did – take their businesses, divisions or brands and make them better, bigger, and stronger. I wanted the boo...

"(...) The issue of the work is embedded in the mainstream of modern capital practice management in the hospitality industry. The author of the work, in a consequent managerial approach, focused her attention on the importance of employee innovation,...

User experience (UX) strategy requires a careful blend of business strategy and UX design, but until now, there hasn...t been an easy-to-apply framework for executing it. This hands-on guide introduces lightweight strategy tools and techniques to hel...

The Ministry of Magic felt strongly, however, that to construct an additional wizarding station in the middle of London would stretch even the Muggles’ notorious determination not to notice magic when it was exploding in front of their faces.’ – J.K....